Forward’s Social Impact Report 2023-24

Key Highlights

• Reached 28,306 people across England and Wales, with services spanning 75 projects as shown in our detailed map of service breadth.
• Significant increases in clients receiving assessments, learning new skills, and sustaining recovery, housing, and tenancies.
• 98% of service users rated their experience as excellent or good.

Achievements and New Initiatives

• Recovery Online: Transforming lives through remote therapy, as shared by Katie Cole:
  “Forward offered me a place on the online programme, and it literally saved my life! I’m now living in recovery, working, volunteering, and sharing my story.”
• Forward Connect: Over 4,400 members, including a national reunion attended by over 400 people.
• ROAR (Reach Out And Recover): Peer-led advocacy launched in Kent.

Milestones

• Celebrating 40 years of Clouds House and 20 years of The Bridges, now inclusive of women.
• Employment services rated “Good” by Ofsted, reflecting quality and impact.
• Social Value Charter launched, emphasizing sustainable practices and community contributions.

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