Using our online chat service

If you use the online chat service there’s information that is visible to us, including your IP address, which pages on our website you have visited and your approximate location (such as your town). With your consent, we may also invite you to share additional information for evaluation purposes and/or in order to provide effective advice to you:

• The name you would like us to call you
• Age
• Gender
• The regions or area you are getting in touch from
• Your own contact details (email or phone)
• Issues related to your own or loved one’s use of drugs and alcohol and related impacts on lifestyle and behaviour
• Whether you are a current or former Forward client
• Whether you have used Reach out before
• Presenting issue
• Contact details
• Additional comments on you experience of using their service

If you share your email address in order to receive a transcript of your chat, it will be visible to our support team.