Complaints

We’re committed to giving our clients the best possible service. This includes giving you opportunities to share feedback or complaints about our services or organisation as a whole.

We welcome complaints and feedback and encourage you share them with us, as they enable us to improve the services we provide.

To make a complaint about a Forward service, please contact us by email at forward.feedback@forwardtrust.org.uk or call our main switchboard and ask to speak to the Governance team.

READ OUR COMPLAINTS POLICY

Forward is registered with a number of regulators including:

Care Quality Commission (CQC), which inspects our community drug and alcohol services and makes reports on the service publicly available on their website. Visit www.cqc.org.uk
The Fundraising Regulator, which sets the code of fundraising practice for the UK. The regulator ensures fundraising practice is open, honest and accountable to the public. Visit www.fundraisingregulator.org.uk